Refund & Returns Policy

Please read our return and refund rules carefully before placing orders. Customized products have special restrictions.

1. Stock standard products: You can contact us within 7 working days after goods receipt if there are quality defects. Photos or video evidence must be provided for verification.

2. Custom-made / customized products: No return or refund is accepted unless we confirm production defects caused by our factory.

3. If return is approved by our team: Buyer bears all shipping cost for sending goods back to our factory unless the defect is fully our responsibility.

4. Refund processing: After goods are received and inspected, we will arrange refund according to agreed terms. Refund channel depends on original payment method.

5. We do NOT accept returns for items damaged by improper use, wrong operation or artificial damage after delivery.

6. All return requests must be confirmed by official email. Unauthorized return shipment without confirmation will not be processed.